Resident Lenders of North Carolina
Effective date: September 30, 2026
Resident Lenders of North Carolina (“RLNC,” “we,” “us,” or “our”) is a trade association for consumer credit companies and supporting vendors. This policy explains how we handle personal information through rlnc.org, our member area, and website-related communications and event activities. It does not describe the separate privacy practices of RLNC’s member lending companies. If you apply for or obtain a loan from a member, consult that company’s privacy notice.
Information we collect
We collect information you choose to provide when you contact us, request membership information, register for an event, communicate with us, or use member services. Depending on the activity, this may include your name, employer, job title, email address, phone number, mailing address, membership details, event registration information, and the contents of your message. If you use the member area, we may process account credentials and records of account activity. We may also receive information about representatives from their member organizations.
When you visit the website, our website and service providers may automatically receive technical information such as your IP address, browser and device details, pages requested, referring page, and dates and times of access. Cookies or similar technologies may be used only as needed to operate the website and member login. RLNC does not use website analytics, advertising pixels, or other tracking tools.
How we use information
We use information to respond to inquiries; administer membership and member accounts; provide association news and legislative or industry updates; organize events, registrations, and sponsorships; maintain the member contact directory; operate, secure, and improve the website; and comply with applicable law. We may use contact information to send RLNC communications relevant to membership or activities. You may opt out of promotional email using the unsubscribe instructions in the message or by contacting us. We may still send administrative communications about your membership, account, or event registration.
When we share information
RLNC makes member contact information available to other RLNC members as a membership benefit. Information you provide for an event may be shared with event organizers, venues, and service providers as needed to administer the event. RLNC also shares event attendee and sponsor contact lists with its members.
We may share information with vendors that host our website, manage communications, support member services, process payments, or otherwise perform services for RLNC, subject to their applicable arrangements with us. We may also disclose information when required by law, to protect rights or security, or in connection with a reorganization of RLNC. We do not describe members’ independent use of information once they receive contact details through the member directory; members are responsible for their own practices.
RLNC accepts online payments through REPAY, our third-party payment processor. When you make an online payment, your payment information is submitted to and processed by REPAY. RLNC may receive transaction details and other information needed to record and administer the payment. REPAY’s handling of payment information is governed by its own privacy policy and terms.
RLNC does not sell personal information or share website activity with advertising networks.
Cookies and external websites
Cookies may help the website and member login function. You can control cookies through your browser settings, although blocking necessary cookies may affect member access. The website may link to outside websites. Their privacy practices are governed by their own policies.
Security and retention
We use reasonable administrative, technical, and physical measures appropriate to the information we maintain. No online system is completely secure. We retain information for as long as reasonably needed for the purposes described above, including membership administration, event records, legal obligations, and dispute resolution, and then delete or deidentify it when appropriate.
Your choices and requests
You can ask us to update your contact or membership information, inquire about information we hold, or request removal from nonessential communications by emailing executivedirector@rlnc.org. We will review requests in light of applicable law and our legitimate recordkeeping needs. Member organizations should also notify RLNC when a listed representative leaves or changes roles.
Children
The website is intended for adults and professional or association use. We do not knowingly collect personal information online from children under 13. If you believe a child has submitted information to us, please contact us so we can review and address it.
Changes to this policy
We may update this policy as our practices change. We will post the revised policy on this page and update its effective date.
Contact
For questions about this policy or RLNC’s website privacy practices, email executivedirector@rlnc.org.